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Animal Cruelty Hotline:

1-855-622-7722

For all other calls and inquiries
see our contact details.

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Core policies and standards

Our core policies

At the BC SPCA, we are committed to transparency and accountability for all donors, stakeholders, and members of the public. Read more below to learn about the standards, policies, and codes of practice that guide our work.

Wild orca swimming in ocean above water breathing
Photo credit: Vijayakumar Somalinga

BC SPCA constitution and bylaws

Our constitutions and bylaws (PDF) guide our work as an organization, dictate the powers of directors, and define our role throughout the province.

BC SPCA Code of Ethics

We place a high value on ethical behaviour within the BC SPCA. As such, all staff, volunteers, and members must abide by our Code of Ethics (PDF).

Imagine Canada Standards Program

We have received accreditation status through the Imagine Canada Standards Program, a Canada-wide set of shared standards for charities and nonprofits designed to demonstrate their compliance in five fundamental areas: financial accountability and transparency; board governance; fundraising; staff management and volunteer involvement.

Privacy policy

We are committed to protecting the privacy of our donors, members, employees, directors, volunteers, clients and stakeholders. Read more about the BC SPCA privacy policy.

Donor Bill of Rights

We recognize that donors have entrusted us to work for animals on their behalf. To demonstrate our appreciation for their generosity, the BC SPCA honours the Donor Bill of Rights (PDF). The BC SPCA does not sell, rent or exchange any personal information collected from our supporters with any other organization or entity.

Complaints policy

We are committed to providing the highest level of customer service. However, we recognize that from time to time there may be concerns or complaints, that our stakeholders have the right to raise them and that there should be avenues within which to do so. View the BC SPCA complaints policy (PDF).

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