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Animal Cruelty Hotline:

1-855-622-7722

For all other calls and inquiries
see our contact details.

Find a BC SPCA location in your area:

Frequently asked questions

Social media

Please note, our social media channels are monitored Monday-Friday, from 8:30 a.m. to 4:30 p.m., and we will respond as quickly as possible by the next business day. Please see the information below for answers to commonly asked questions and concerns.

Reporting animal cruelty or animals in distress

To report animal cruelty or an animal in distress (including wildlife): Please call BC SPCA Provincial Call Centre at 1-855-622-7722. The call centre is open seven days per week; Mon to Fri: 9 a.m. to 5:30 p.m., Sat & Sun: 9:00 a.m. to 5:00 p.m. If this is an animal emergency outside of these hours, please contact your local police department or RCMP.

Puppy blocking its ears and looking away

Adoptable animal inquiries

Visit spca.bc.ca/adopt to find all of our adoptable animals.

For more information about individual adoptable animals or with any questions about the adoption process, please reach out to the branch caring for the animal, as listed on the animal’s profile page. A list of all branch locations at spca.bc.ca/locations.

Lost and Found

Get information to assist with lost or found pets.

Sad lost dog

Updating contact preferences or inquiries about donations or tax receipts

Please contact our Generosity Services team by email at donations@spca.bc.ca, or call 604-681-7271 or 1-800-665-1868 (toll-free outside the Lower Mainland). Available Monday to Friday, 8:30 p.m. to 4:30 p.m.

Online Store Inquiries

Please email shop@spca.bc.ca for questions about products, purchases or returns.

Interested in volunteering?

Visit spca.bc.ca/volunteer to find opportunities at a branch near you.

Thank you for supporting the BC SPCA and for your compassion for animals.