Frequently asked questions - BC SPCA
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Frequently asked questions

Social media

Please note, our social media channels are monitored Monday-Friday, from 8:30 a.m. to 4:30 p.m., and we will respond as quickly as possible by the next business day. Please see the information below for answers to commonly asked questions and concerns.

Reporting animal cruelty or animals in distress

To report an animal in distress (farm animals, domestic animals and wildlife), please call the BC SPCA Animal Helpline: 1-855-622-7722, open 8:00 a.m. to 6:00 p.m., seven days per week. Closed on Statutory holidays except for wildlife calls in the South Vancouver Island Region (Wild ARC) from 8 to 4:30 p.m.

If this is an animal emergency outside of these hours, please contact your local police department , RCMP or the Conservation Officer Service (RAPP).

Puppy blocking its ears and looking away

Adoptable animal inquiries

Visit to find all of our adoptable animals.

For more information about individual adoptable animals or with any questions about the adoption process, please reach out to the branch caring for the animal, as listed on the animal’s profile page. A list of all branch locations at

Lost and Found

Get information to assist with lost or found pets.

Updating contact preferences or inquiries about donations or tax receipts

Please contact our Generosity Services team by email at, or call 604-681-7271 or 1-800-665-1868 (toll-free outside the Lower Mainland). Available Monday to Friday, 8:30 p.m. to 4:30 p.m.

Online Store Inquiries

Please email for questions about products, purchases or returns.

Interested in volunteering?

Visit to find opportunities at a branch near you.

Thank you for supporting the BC SPCA and for your compassion for animals.